FAQs

General
Q. What types of products can apply to use the Smart Approved WaterMark label?
A. Any product that can prove that it saves water, such as:

• Smart irrigation systems
• Low-flow hoses/nozzles
• Commercial cleaners
• Pool technologies
• Soil moisture and rain sensors
• Mulches and soil wetting agents
• Rainwater harvesting systems
• Greywater and treatment systems
• Car wash technologies
• Commercial catering equipment
  

Q. What types of services can apply to use the Smart Approved WaterMark label?
A. Any service that can show how it saves water, such as:

• Water-efficient plumbers
• Water-saving retrofit services
• Water-saving training and accreditation programs
• Water-efficient design of occupied and new buildings
• Maintenance programs for irrigation systems
• Design services for water-efficient gardens and irrigation systems
• Plant labelling schemes
• Pool maintenance services
• Rainwater harvesting maintenance

Q. Can my product carry both the Smart WaterMark and WELS labels?
A. No, Smart WaterMark is the sister scheme to the Water Efficiency Labelling and Standards (WELS) and the schemes are mutually exclusive.  

Q. Do I need to get both the Smart Approved WaterMark and the plumbing certification WaterMark?
A. Yes. The plumbing WaterMark certifies that your product meets Australian plumbing standards, while the Smart Approved WaterMark is a label that helps consumers make water-wise choices. The Smart Approved WaterMark requires that applications meet relevant standards and regulations. If you are applying to the Smart Approved WaterMark scheme for a plumbing or drainage product then check WaterMark's Manual of authorization procedures for plumbing and drainage products (these products generally require WaterMark certification). For more information visit the Standards Australia web site.

Q. I've got a great water-saving idea, how do I get it to market?
A. Check out Commercialisation Australia, an Australian Government initiative that assists researchers, entrepreneurs and innovative companies to convert intellectual property into successful commercial ventures.

Water Rebates
Q. Does the Smart Approved WaterMark give out water rebates?
A. No, however water rebate schemes often us the Smart WaterMark label as accreditation for inclusion into rebate programs. We've created a map which will link you to your local rebating authority.

Applications and Licenses
Q. How can I use the Smart WaterMark label if my application is approved?
A.You may use the label on:

• Your web site
• All marketing materials
• Your product packaging
  
• At events and displays
• In advertising
  

Q. I’m selling another company’s product already approved by the Smart WaterMark but under a different brand name, can I use the Smart WaterMark label?
A. Yes, contact us to discuss. If another company sells the approved product under a different brand name then this second company will need to apply for a Smart WaterMark license. We confirm with the original company that it is the same product and can then issue an out-of-session license.